Thank you for choosing INFANCY PTE. LTD.! We are committed to providing quality products and services. If you are not satisfied with your purchase, here is our refund and return policy.
- Return Request
Return Period: You have 7 days from the date you received the item to make a return request.
Return Conditions:
Items must be in original condition, unused, unwashed, with all tags and packaging.
Returns on any specific items (such as used and damaged products) are not accepted - Refund Process
Submit a Return Request: Please submit a return request by following the steps below:
Contact our customer service team (email: [email protected]) and provide your order number and reason for return.
We will guide you through the return process and provide a return address.
Returning Items: You need to ship the item back to the address provided by customer service. Please make sure to use a trackable shipping service to prevent loss.
Processing Refunds:
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5-10 business days.
Refunds will be refunded to your original payment method and may take 1-3 business days to appear on your account.
- Shipping Costs
Return Shipping Costs: Unless the item is defective or wrong, the shipping costs of the return are the responsibility of the customer.
Original Shipping Costs: The refund amount will not include the original shipping costs. - Damaged or Wrong Items
If you received a defective or wrong item, please contact us within 48 hours of receiving the item. We will arrange a replacement or full refund. - Returns We Do Not Accept
The following products are not subject to our return policy:
Used or damaged items
- Contact Information
If you have any questions, concerns or need further assistance regarding our Refund and Return Policy, please feel free to contact us:
Email: [email protected]
Thank you for your support to INFANCY PTE. LTD. and look forward to providing you with better service!