1. How do I place an order?
    You can browse products by visiting our website, select the items you like, add them to the shopping cart, and then follow the prompts to check out. You will need to provide a shipping address and payment information.
  2. Can I modify or cancel my order?
    You can modify or cancel your order by contacting our customer service team before the order is shipped. Please contact us as soon as possible so that we can process your request in a timely manner.
  3. When will my order be shipped?
    Generally, your order will be processed and shipped within 1-3 business days. You will receive a confirmation email with tracking information so you can check the status of your order at any time.
  4. Where can I check the status of my order?
    You can check the status of your order by logging into your account and going to the “My Orders” page. If you do not have an account, please check the order confirmation email you received, which will contain relevant tracking information.
  5. Do you ship internationally?
    No, we do not ship internationally at this time.
  6. How do I request a refund or return?
    If you would like to request a refund or return, please refer to our Refund and Return Policy. Submit a request by contacting customer service within the specified return period and follow the instructions to return the item. For more detailed procedures, please refer to our Refund and Return Policy.
  7. I encountered a problem with my product, what should I do?
    If you received a defective or wrong product, please contact our customer service team within 48 hours of receiving the product. We will provide you with a solution for a replacement or refund.
  8. What payment methods do you accept?
    We support a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express)
Debit cards
Other online payment platforms

  1. How to contact your customer service?
    You can contact our customer service team through the Contact Us page.
  2. If I am not satisfied with the product I purchased, can I return it?
    Yes! According to our Refund and Return Policy, you can submit a return request within 7 days of receiving the product to ensure that the product is eligible for return.

If you have other questions or need further information, please feel free to let me know! I am happy to help you.

Thank you for your support of INFANCY PTE. LTD., and we look forward to providing you with better service!